Effective Date: February 15, 2025
Location: Denver, Colorado
1. Overview
At ChaseDaddy.com, we are committed to providing high-quality digital marketing, creative design, and web development services. This Refund and Returns Policy applies to all our services, including:
- Website & mobile app development
- Digital marketing & advertising campaigns
- Graphic design & branding
- Video production & animation
- SEO, PPC, and online brand management
By engaging with our services, you agree to this policy. Due to the custom nature of our work, refunds and returns are subject to the guidelines below.
2. Refund Policy
Refunds are only available under the following circumstances:
A. Website Development & Mobile Apps
- Before Work Begins: A full refund is available if you cancel before any work starts.
- After Work Has Started: Partial refunds may be available based on completed milestones.
- Completed Projects: No refunds are issued once a website or app has been fully developed and delivered.
B. Marketing & Advertising Services
- Paid Ads & Campaigns: Digital advertising costs (Google Ads, Facebook Ads, etc.) are non-refundable, as they involve third-party platforms.
- SEO & Strategy Services: SEO services require ongoing work and time. Refunds are not available for SEO, content marketing, or consulting services once work has begun.
C. Graphic Design & Branding
- Refunds are available only before design work starts.
- If work has already started, a partial refund may be issued based on the percentage of completion.
- No refunds for completed graphic design projects or delivered branding materials.
D. Video Animation & Production
- Refunds are available before production begins.
- No refunds once editing, animation, or rendering work has been completed.
3. Revision Policy
Every project includes one (1) revision to ensure satisfaction. This revision covers:
✔ Minor text, layout, or graphic adjustments.
✔ Small animation or design tweaks.
✔ Simple refinements based on feedback.
What the Included Revision Does Not Cover:
❌ Unlimited revisions or major concept overhauls.
❌ Significant changes to the original scope of work.
❌ Entirely new design directions, animation styles, or marketing strategies.
❌ Requests for additional features not included in the original agreement.
If additional revisions or changes are needed beyond the included revision, they will be quoted separately based on time and complexity.
4. How to Request a Refund or Revision
To request a refund or revision, please follow these steps:
- Contact Us: Email support@chasedaddy.com with your Order Number and reason for the request.
- Provide Details: Explain why you are requesting a refund or what revisions you need.
- Wait for Review: Our team will evaluate your request and respond within 3-5 business days.
5. Service-Specific Terms
- Domain Names & Hosting Fees: Non-refundable once registered or set up.
- Third-Party Software & Tools: If your project involves paid tools (e.g., plugins, stock media, ad spend), those costs are non-refundable.
- Subscription-Based Services: Monthly marketing or SEO subscriptions are not eligible for refunds after the billing cycle begins.
6. Late or Missing Refunds
If a refund has been approved but you have not received it:
- Check your bank account or payment method.
- Contact your credit card provider, as processing times may vary.
- If you still have not received your refund, email support@chasedaddy.com.
7. Changes to This Policy
We may update this Refund and Returns Policy at any time. Updates will be posted on this page with the effective date.
8. Contact Us
For questions or concerns, contact:
📧 Email: info@chasedaddy.com
📍 Location: Denver, CO